Returns & Refunds Policy

Last updated: July 2026

At MTL Gifts, customer satisfaction is important to us. Please review our Returns & Refunds Policy before placing your order.

Returns

We accept returns for eligible physical products within 14 days of delivery.

To qualify for a return, items must be:

Proof of purchase is required for all return requests.

The following items cannot be returned or refunded:

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

We will review your request and work with you to provide an appropriate solution, which may include a replacement or refund.

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Customers are responsible for return shipping costs unless:

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Orders may be cancelled only if production or processing has not yet begun.

Once production or shipping has started, cancellations may no longer be possible.

Custom and personalized orders cannot be cancelled once production has begun.

Due to the nature of digital products, all digital downloads are non-refundable once access or download has been provided.

If you experience any technical issues accessing your files, please contact us and we will be happy to assist you.

If you have any questions about returns or refunds, please visit our Contact page. Our team is always happy to help.

When you're ready to launch, consider adding a small note to the product pages, such as:

Please note: Personalized items and digital downloads are non-refundable. Please review your order carefully before completing your purchase.